• General

  • What is Foodorb?

    Foodorb is a one-stop-shop social food discovery marketplace that brings together and connects the world over something so essential and so diverse – FOOD.

    Our unique platform allows you to discover something unique, share something interesting, create something delicious, form something special and belong to something great!

    Our platform also empowers people to turn their food business dreams into a reality defying the various business constraints that have come about due to the traditional approach to business and enables business owners to reach out to a world of customers.

  • Who can use Foodorb?

    Foodorb is for those interested in food and for anyone who thinks about food at least once a day – yes that’s right! EVERYONE! Foodorb is for EVERYONE!

    We have classified the users of our platform into the following three categories just to demonstrate the unlimited ways in which Foodorb can serve your purpose!

    Members - Foodorb connects the foodies of the world by bringing them a common platform to connect, create, share, follow and be in the know about the latest in food items, trends and news so that the users do not have to shuffle between various platforms to get their daily dose of yummy!

    Buyers - Foodorb allows the buyers to discover, find and buy newand trending foods, kitchen and dining items that are great for personal use or as perfect gifts for those special someone for special occasions, great value services, experiences and programs easily, all in one handy location!

    Sellers - Foodorb provides visibility to those passionate artisan makers and service providers with its all in one platform enabling them to reach out to all the lovers of good food! You can launch your products/services, check the demand for your products/services, sell your products/services and grow your business. Foodorb also connects businesses with other complementary business partners to facilitate business growth and collaboration to extend their reach to more customers!

    Simply put, Foodorb enables you to create your own unique world of food.

  • How do I sign up?

    Singing up to Foodorb is as simple as 1,2,3...! Just click on "Sign up" on the Foodorb's title panel at the top and simply follow the prompts!

  • What if I have a question or require help with something related to Foodorb?

    You can get help with any questions you have or support with anything related to Foodorb by:

    1. sending your enquiry/question to support@foodorb.com.
    2. Calling us on 1800 71 77 71 in Australia or +61 7 3198 2400 (international)

  • How can I provide feedback/suggestions for Foodorb?

    We would love to receive you feedback and suggestions. Please click on "Contact Foodorb" in the LHS panel of User Account Page (Food Wall) to provide us your valuable feedback.

  • For Users

  • Who are Foodorb's "Users"?

    Foodorb's users are anyone and everyone who are interested in food and topics related to food, nutrition and health, want to discover, find and buy foods and related products and services, create and share unique food related content, want to be in the know about what’s happening the in the food space around the world and connect with foodies all over the world.

  • In what ways can Foodorb be of use for me?

    Foodorb provides a single platform for the users to get whatever it is about food that they want so that they don’t have to shuffle between various existing platforms to get their dose of yummy!

    Few examples of how Foodorb can help you are:

    • Discover foods locally, nationally and internationally and actually be able to purchase those foods
    • Be in the know about the latest in food and health info, trends and the industry.
    • Support enthusiastic food producers and service providers by purchasing food prepared with love and services provided with passion, provide feedback and share the love!
    • Access food content such as recipes, video recipes, blog and vlog articles created by passionate foodies and respected food influencers and celebrities and follow them!
    • Connect with other foodies of the world and increase your very own food network!
    • Share your favourite content from Foodorb to your account in other social network platforms such as Facebook, Twitter
  • What does it cost for me as a “Member” to useFoodorb’s platform?

    Nothing! Foodorb is free for anyone to sign up!

  • Can I connect with other social media via Foodorb?

    Yes! You can easily connect and share content from Foodorb with Facebook, Twitter, Pinterest, Instagramand via email.

    You may also share interesting content from other sources you want by posting to the Food Wall on Foodorband by linking within the “Create Content” feature in “What’s Cooking” sectionand simply follow the prompts!

  • What are Foodorbs T&C/s for users?

    Please refer to Foodorb’sMember’s Terms and Conditions here.

  • For Sellers

  • Who are Foodorb’s "Sellers"?

    Foodorb's Sellers are any individuals, partners and businesses selling food and drink products, kitchen and dining items, Cookbooks and Food, Drink and Health Books and Providers of services for hire, experiences and programs.

    You may want to sell your products or provide services locally, nationally and internationally, Foodorb can help scale your business as per your capacity!Foodorb will initiate operations Australia wide, eventually scaling globally, thus enabling you to scale globally as well!

  • In what ways can Foodorb be of use for me?

    With its all in one platform, Foodorb provides visibility, targeted marketing and targeted customers to those passionate food makers, food service providers and owners of food related businesses, thus enabling them to reach out to all the lovers of good food and great service!

    Foodorb's Sellers can launch their products/services, check the demand for their products/services, sell their products/services and grow their business.

    Foodorb also connects businesses with other complementary business partners to facilitate business growth and collaboration to extend business reach to more customers! For example, if you need commercial kitchen to prepare you food products for selling on Foodorb, you may find and hire a suitable commercial kitchen in "Services for hire" category that meets your capacity and budget requirements. You may also find suitable food packaging suppliers to pack your food products, taste testers to provide you feedback on your food products and reach out to the customers and food service providers wanting to buy your products!

    To put it simply, Foodorb will be your one stop shop for all your business needs. Foodorb will enable you to test your market and sell your products! It simply cannot get better than this!

  • What kind of products can I sell on Foodorb?

    On Foodorb you may sell food products (dry products, chilled products, frozen products), beverages, wines, spirits and beer, coffee, kitchen and dining items and new and used kitchen appliances. For more ideas, please refer to the categories in Foodorb’s marketplace page.

  • What kind of services, experiences and programs can I offer on Foodorb?

    You may offer any food related service, experience and programs on Foodorb's platform. For more ideas, please refer to the categories in Foodorb's marketplace page.

  • How much does it cost for me to sell my products/services on Foodorb?

    Foodorb just takes 5% of the transaction costs only and does not include any other costs such as shipping etc. Also, you don't have to pay any listing costs! – EVER!

    So rest assured you keep more cash in your own pocket and grow your business!

  • Do I have to be able to deliver my products nationally or internationally?

    No, you don't have to. If you decide that your business just sells to local customers, then you may specify that in your store's shipping policy for Buyers information and also chose shipping destination carefully while creating your store.

  • Can I get Buyers to pick up my products after purchasing?

    Sure, you may. If you are selling your products locally and the Buyer is close and is willing to pick up the item then you may be able to do so. Please specify that you allow pickups in your stores shipping policy for Buyers Information.

  • I love creating products and want to focus on it. Can Foodorb help stock and sell my products for me?

    Yes! Foodorb can be your personal retailer! We can manage your inventory, stock your products in our warehouse, sell them for you and get money deposited into your account! For this we charge a management commission of 10% of your items cost (on top of the 5% commission deducted on every transaction on Foodorb) and $15 per square meter of warehouse storage per month.

    This service of Foodorb is only currently available in Australia. However, we are growing soon so please keep a look out for this service being available in your country/location!

  • Can I connect with other social media via Foodorb?

    Yes! With Foodorb you can connect your account to social media such as Facebook, Twitter, Pinterest, Instagram and other social medias.

  • What happens when my products sell on Foodorb?

    When your products sell, one of the two scenarios may take place.

    1. You are managing your store and sale of your products on Foodorb’s platform – Foodorb generates an invoice for the sale of your product and sends it to you for processing and dispatch. Once dispatched, you will have to update order status on Foodorb for customer’s information. Customer then receives the product and rates your product and service!
    2. Foodorb is managing your online store and stocking your products (Available in Australia only) –Foodorb generates an invoice for the sale of your product and sends a copy to you for your records. Our diligent team gets straight onto processing and dispatching the order and updates the order status on Foodorb for customer’s information. Customer then receives the product and rates your product and our service!
  • What should I do if my product that I sold needs to be recalled?

    Regardless of who is managing your online store (yourself/your company/Foodorb) the food product recall process to follow can be found here.

  • What are the conditions to use the platform for selling food products?

    Please find Sellers Terms and Conditions here.

  • What insurances are required to use the platform?

    Please find Sellers on Foodorb are covered by Foodorb's Insurance Policy which can be found here. However, it is highly recommended for Sellers to obtain their own insurance for the specific business they are operating on Foodorb's platform.

  • What are Foodorb's T&C's for the Sellers?

    For Sellers preparing food products at home, it is mandatory to obtain Food Licence and ensure the kitchen used for preparing food is registered with their local council and is kept away from children and free of pests. As highlighted in Foodorb’s Sellers Terms and Conditions, Foodorb does not facilitate these processes and it’s the responsibility of the Seller to obtain necessary approvals and licences to carry out such business opeartions on Foodorb’s platforms.

    For Sellers of other products and services, it is important to follow your local business and legislation requirements to carry out your business operations without any hindrances. Foodorb merely provides the platform to carry out your business operations and we it to be Sellers responsibility to ensure that they possess all the required licences and approvals and therefore is not the responsibility of Foodorb.

    Where you choose Foodorb to be your personal retailer, Foodorb satisfies all legislative requirements to manage your inventory and business operations.

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